POLICIES / SHIPPING INFORMATION

Privacy Policy
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive and to communicate your order status and verified shipping costs. Your information is not shared with outside parties and will only be used by us to contact you.

Order Acceptance/ Processing Policy
All orders are subject to acceptance by Innovation Cabinetry upon review of the order. Innovation Cabinetry reserves the right to cancel any order, without penalty, until such approval is given by Innovation Cabinetry. In an effort to keep shipping costs low, and given that shipping costs can fluctuate day to day, Innovation Cabinetry will receive your order then calculate true and accurate shipping cost per the order submitted. You as the customer will then receive a confirmation email, stating the order total, estimated delivery date, and shipping cost total. Only after you the customer has verified and accepted the shipping cost(s) with a return email (order acceptance), will your card be charged and the order processed and prepped for shipping.

Shipping Time Policy
All orders generally ship within 3 business days after purchase. It takes an additional 2-8 days to arrive depending on shipping destination. Delays may occur due to a high volume of orders and customers are encouraged to contact Innovation Cabinetry’s customer service when order(s) have not been delivered by the estimated delivery date. Average delivery time varies from 2-8 business days. Actual delivery time may change or be extended as the result of order processing issues, order changes, shipping location scheduling, multiple project kitchen/ bath orders, or customer’s timeliness in returning order acceptance email.

Receiving Procedure
*Keep a camera handy at the time of delivery for any necessary documentation*

1. Order Acceptance
The customer must receive, inspect and sign for all deliveries. The number of packages received needs to be checked against the proof of delivery or bill of lading supplied by the driver. These documents reflect the number of packages/cartons/pallets, etc. being delivered, not the itemized list of products purchased.

2. Visible Package Damages
All visible package damages at the time of delivery must follow the procedure outlined below:
1     With the driver present, take pictures of any visually damaged package(s).
2     With the driver present, open the package(s) so you can document any damage to materials contained  within. Photographs must be taken in order for Innovation Cabinetry to process a claim.
3     If there is no damage to the contents, no further action is necessary.
4     If there is damage to the contents:
           A       IMMEDIATELY report all damages to the carrier in writing on the proof of delivery or bill of lading and refuse that particular box.
           B       Within 24 hrs, all visible package damages must be reported to Innovation Cabinetry in writing via email with supporting photos attached.
5     No claims will be accepted without the proper paperwork signed by the customer and the transportation company.
6     Replacement of damaged items will be made as soon as possible based on product availability. Innovation Cabinetry cannot guarantee supply times for damaged items. Innovation Cabinetry will not be responsible for any project delays caused by damages.

3. Concealed Package Damages
All concealed package damages must follow the procedure outlined below:
1    Within 30 days of receipt of order, all concealed package damages must be reported to Innovation Cabinetry in writing via email with supporting photos attached.
2    No claims will be accepted without a written email submission accompanied by photographs.
3    Innovation Cabinetry will ONLY be liable for factory defects, per product warranty, and may require return of the product for inspection.
4    Replacement of damaged items will be made as soon as possible based on product availability. Innovation Cabinetry cannot guarantee supply times for damaged items.      Innovation Cabinetry will not be responsible for any project delays caused by damages.

4. Shortages
All shipment shortages must follow the procedure outlined below:
1    For shortages identified at the time of delivery, please note that the freight carrier acknowledges the receipt of shipments from our facilities IN FULL and GOOD CONDITION. Shipments are fully insured by the freight company and Innovation Cabinetry will not be liable for any freight shortages and/or damages.
2    Your acceptance of the shipment from the carrier on the delivery receipt or bill of lading acknowledges that your order has been delivered IN FULL and in GOOD CONDITION.
3    Check order against bill of lading. The number of packages received needs to be checked against the proof of delivery or bill of lading supplied by the driver. These documents reflect the number of packages/cartons/pallets, etc. being delivered, not the itemized list of products purchased.
4    All shortages must be reported to Innovation Cabinetry in writing.
5    No claims will be accepted without the proper paperwork signed by the customer and the transportation company.
6    Replacement of shortages will be made as soon as possible based on product availability. Innovation Cabinetry cannot guarantee supply times for shortages. Innovation     Cabinetry will not be responsible for any project delays caused by shortages.

Return Policy
All returns must follow the procedure outlined below:
1    Requests for returns should be reported to Innovation Cabinetry in writing.
2    No returns will be accepted unless a claims specialist/ customer service has provided a Return Goods Authorization (RGA).
3    Cabinets will only be accepted in good condition AND original packaging.
4    Assembled and/or disassembled cabinets are not accepted for returns.
5    All returned items are subject to a 15% processing fee.
6    Once an item has been received by Innovation Cabinetry, inspected, and found in good condition, a refund will be issued to the customer, less the above costs, to the original card holder’s account.
7    Refunds will not include shipping and handling fees from the original order.
8    The customer is responsible for all return shipping costs as well as any damage to our product.

Order Change and Cancellation Policy
Orders processing begins immediately upon receipt. We cannot accept order changes or cancellations after order acceptance email is received. It is extremely important that you ensure your order is correct before placing it.